Intellya introduces
Selecta -
Not just another CRM
Win in the battle for the customers’ heart!
Intellya introduces
Selecta -
Not just another CRM
Win in the battle for the customers’ heart!
What is Selecta?
Selecta is a next-generation CRM platform that enables building strong relationships with customers and improves the customer experience from the start to the finish line.
It helps both a company and its customers to get the most from their journey together by shifting to a data-driven way of doing business.
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People oriented business
Track your customers’ behavior, habits, and preferences in real-time. Proactively offer them exactly what they need, at the moment they need it, via their preferred channel.
Use the benefits of real-time customer interaction and get close to them like never before.
Tailor-made solution
No two people in your company do their business exactly the same. Selecta allows for a role-based system that makes the most of it for each department.
From the sales division, through the marketing team, and over to the customer support, each will get a specific set of tools customized to fit their everyday needs and challenges and to help them stay focused on what they do best.
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Data at your fingertips
No more tracking data through several storages.
Selecta enables the data collection from several sources all in one place, in real-time, data analysis, and valuable results presentation through a unified, easy-to-use front end, backed up with hardcore analytics and recommendation systems.
Selecta goes further beyond simply managing information to automating customer journeys, encouraging engagement across all channels, and focusing the business on customer development. It is accomplished through a collaboration of modules that support and optimize operational work, communicational needs, personal approach, and well-visualized centralization of all relevant attributes.
Sinergy of all Selecta’s modules provides an immediate increase in productivity, both customer and employee satisfaction, and a long-termly loyal audience to serve.
80%
increase of Conversion rate
15%
higher ML models’ accuracy
3 sec/2 min
getting relevant customer impression
Advance
analytics
Gather customer data from various interaction points and analyze it in real-time by using predictive analysis and recommender systems. All relevant information are presented via a user friendly interface, thus helping you to easily leverage the power of data and create a fully personalized experience for your customer via their preferred channels.
Advance analytics
Gather customer data from various interaction points and analyze it in real-time by using predictive analysis and recommender systems. All relevant information are presented via a user friendly interface, thus helping you to easily leverage the power of data and create a fully personalized experience for your customer via their preferred channels.
Through the prism of our clients
Read what people who have implemented Selecta and joined us on the journey of creating higher value have to say about it and how it has impacted their business.
Nowadays, to survive, companies worldwide, have to adopt quickly to rapidly changing markets and increasingly demanding customer expectations. With the vision to be the most recommended financial institution in the Serbian market, together with our vendor Intellya, we have developed highly flexible CRM platform – Selecta. Knowing that the platform sophistically manages with all customer touch-points for marketing and sales activities, we are able to significantly improve the quality of the relationship with our customers and overall user experience. Finally, we are maximizing Customer Lifetime value and Customer Equity
Dragan Mikičić,
Head of CRM Department,
Raiffeisen bank Serbia
Selecta helped Raiffeisen bank streamline campaign activities, as well as automate customer journeys for both mass banking and premium segments. The system was designed to enable real time capabilities and to utilize all integrated channels to create superior Customer Experience.
Ivan Babić
Head of Multichannel Coordination Unit,
Raiffeisen bank Serbia
Having in mind the dynamic nature of the travel industry and variability in customer
needs, we were looking for a comprehensive CRM which will help us to excel in
acquiring more travelers, optimizing the existing sale process for both employees and
customers, and servicing the whole loyalty base with the best offers and the most
accurate information. Selecta solution helped us on this journey of becoming the most
preferred travel company in Serbia and is still our choice for improving relationships with
travelers.
Nebojša Božović,
Commercial director, Filip Travel
Nowadays, to survive, companies worldwide, have to adopt quickly to rapidly changing markets and increasingly demanding customer expectations. With the vision to be the most recommended financial institution in the Serbian market, together with our vendor Intellya, we have developed highly flexible CRM platform - Selecta. Knowing that the platform sophistically manages with all customer touch-points for marketing and sales activities, we are able to significantly improve the quality of the relationship with our customers and overall user experience. Finally, we are maximizing Customer Lifetime value and Customer Equity.
Dragan Mikičić
Head of CRM Department, Raiffeisen bank Serbia
Selecta helped Raiffeisen bank streamline campaign activities, as well as automate customer journeys for both mass banking and premium segments. The system was designed to enable real time capabilities and to utilize all integrated channels to create superior Customer Experience.
Ivan Babić,
Head of Multichannel Coordination Unit, Raiffeisen bank Serbia
Having in mind the dynamic nature of the travel industry and variability in customer
needs, we were looking for a comprehensive CRM which will help us to excel in
acquiring more travelers, optimizing the existing sale process for both employees and
customers, and servicing the whole loyalty base with the best offers and the most
accurate information. Selecta solution helped us on this journey of becoming the most
preferred travel company in Serbia and is still our choice for improving relationships with
travelers.
Nebojša Božović,
Commercial director, Filip Travel
Nowadays, to survive, companies worldwide, have to adopt quickly to rapidly changing markets and increasingly demanding customer expectations. With the vision to be the most recommended financial institution in the Serbian market, together with our vendor Intellya, we have developed highly flexible CRM platform - Selecta. Knowing that the platform sophistically manages with all customer touch-points for marketing and sales activities, we are able to significantly improve the quality of the relationship with our customers and overall user experience. Finally, we are maximizing Customer Lifetime value and Customer Equity.
Dragan Mikičić
Head of CRM Department, Raiffeisen bank Serbia
Selecta helped Raiffeisen bank streamline campaign activities, as well as automate customer journeys for both mass banking and premium segments. The system was designed to enable real time capabilities and to utilize all integrated channels to create superior Customer Experience.
Ivan Babić,
Head of Multichannel Coordination Unit, Raiffeisen bank Serbia
Having in mind the dynamic nature of the travel industry and variability in customer
needs, we were looking for a comprehensive CRM which will help us to excel in
acquiring more travelers, optimizing the existing sale process for both employees and
customers, and servicing the whole loyalty base with the best offers and the most
accurate information. Selecta solution helped us on this journey of becoming the most
preferred travel company in Serbia and is still our choice for improving relationships with
travelers.
Nebojša Božović,
Commercial director, Filip Travel
Nowadays, to survive, companies worldwide, have to adopt quickly to rapidly changing markets and increasingly demanding customer expectations. With the vision to be the most recommended financial institution in the Serbian market, together with our vendor Intellya, we have developed highly flexible CRM platform - Selecta. Knowing that the platform sophistically manages with all customer touch-points for marketing and sales activities, we are able to significantly improve the quality of the relationship with our customers and overall user experience. Finally, we are maximizing Customer Lifetime value and Customer Equity.
Dragan Mikičić
Head of CRM Department, Raiffeisen bank Serbia
Selecta helped Raiffeisen bank streamline campaign activities, as well as automate customer journeys for both mass banking and premium segments. The system was designed to enable real time capabilities and to utilize all integrated channels to create superior Customer Experience.
Ivan Babić,
Head of Multichannel Coordination Unit, Raiffeisen bank Serbia
Having in mind the dynamic nature of the travel industry and variability in customer
needs, we were looking for a comprehensive CRM which will help us to excel in
acquiring more travelers, optimizing the existing sale process for both employees and
customers, and servicing the whole loyalty base with the best offers and the most
accurate information. Selecta solution helped us on this journey of becoming the most
preferred travel company in Serbia and is still our choice for improving relationships with
travelers.
Nebojša Božović,
Commercial director, Filip Travel
Nowadays, to survive, companies worldwide, have to adopt quickly to rapidly changing markets and increasingly demanding customer expectations. With the vision to be the most recommended financial institution in the Serbian market, together with our vendor Intellya, we have developed highly flexible CRM platform - Selecta. Knowing that the platform sophistically manages with all customer touch-points for marketing and sales activities, we are able to significantly improve the quality of the relationship with our customers and overall user experience. Finally, we are maximizing Customer Lifetime value and Customer Equity.
Dragan Mikičić
Head of CRM Department, Raiffeisen bank Serbia
Selecta helped Raiffeisen bank streamline campaign activities, as well as automate customer journeys for both mass banking and premium segments. The system was designed to enable real time capabilities and to utilize all integrated channels to create superior Customer Experience.
Ivan Babić,
Head of Multichannel Coordination Unit, Raiffeisen bank Serbia
Having in mind the dynamic nature of the travel industry and variability in customer
needs, we were looking for a comprehensive CRM which will help us to excel in
acquiring more travelers, optimizing the existing sale process for both employees and
customers, and servicing the whole loyalty base with the best offers and the most
accurate information. Selecta solution helped us on this journey of becoming the most
preferred travel company in Serbia and is still our choice for improving relationships with
travelers.
Nebojša Božović,
Commercial director, Filip Travel
Nowadays, to survive, companies worldwide, have to adopt quickly to rapidly changing markets and increasingly demanding customer expectations. With the vision to be the most recommended financial institution in the Serbian market, together with our vendor Intellya, we have developed highly flexible CRM platform - Selecta. Knowing that the platform sophistically manages with all customer touch-points for marketing and sales activities, we are able to significantly improve the quality of the relationship with our customers and overall user experience. Finally, we are maximizing Customer Lifetime value and Customer Equity.
Dragan Mikičić
Head of CRM Department, Raiffeisen bank Serbia
Selecta helped Raiffeisen bank streamline campaign activities, as well as automate customer journeys for both mass banking and premium segments. The system was designed to enable real time capabilities and to utilize all integrated channels to create superior Customer Experience.
Ivan Babić,
Head of Multichannel Coordination Unit, Raiffeisen bank Serbia
Having in mind the dynamic nature of the travel industry and variability in customer
needs, we were looking for a comprehensive CRM which will help us to excel in
acquiring more travelers, optimizing the existing sale process for both employees and
customers, and servicing the whole loyalty base with the best offers and the most
accurate information. Selecta solution helped us on this journey of becoming the most
preferred travel company in Serbia and is still our choice for improving relationships with
travelers.
Nebojša Božović,
Commercial director, Filip Travel
Nowadays, to survive, companies worldwide, have to adopt quickly to rapidly changing markets and increasingly demanding customer expectations. With the vision to be the most recommended financial institution in the Serbian market, together with our vendor Intellya, we have developed highly flexible CRM platform - Selecta. Knowing that the platform sophistically manages with all customer touch-points for marketing and sales activities, we are able to significantly improve the quality of the relationship with our customers and overall user experience. Finally, we are maximizing Customer Lifetime value and Customer Equity.
Dragan Mikičić
Head of CRM Department, Raiffeisen bank Serbia
Selecta helped Raiffeisen bank streamline campaign activities, as well as automate customer journeys for both mass banking and premium segments. The system was designed to enable real time capabilities and to utilize all integrated channels to create superior Customer Experience.
Ivan Babić,
Head of Multichannel Coordination Unit, Raiffeisen bank Serbia
Having in mind the dynamic nature of the travel industry and variability in customer
needs, we were looking for a comprehensive CRM which will help us to excel in
acquiring more travelers, optimizing the existing sale process for both employees and
customers, and servicing the whole loyalty base with the best offers and the most
accurate information. Selecta solution helped us on this journey of becoming the most
preferred travel company in Serbia and is still our choice for improving relationships with
travelers.
Nebojša Božović,
Commercial director, Filip Travel
